.help-hero{
  padding-top:54px;
  padding-bottom:70px;
  border-bottom:1px solid var(--color-border);
}

.help-hero-grid{
  display:grid;
  grid-template-columns:minmax(0,.92fr) minmax(360px,.68fr);
  align-items:center;
  gap:56px;
}

.help-hero-copy{
  min-width:0;
}

.help-hero-copy h1{
  max-width:10em;
  margin-top:18px;
}

.help-hero-copy .lead{
  max-width:35em;
}

.help-hero-copy .button-row{
  margin-top:28px;
}

.help-dispatch{
  position:relative;
  min-width:0;
  padding:26px;
  overflow:visible;
  background:var(--color-surface);
}

.help-dispatch::before{
  content:"";
  position:absolute;
  top:38px;
  bottom:38px;
  left:42px;
  border-left:1px dashed var(--color-muted);
  opacity:.5;
}

.help-dispatch-head{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:16px;
  margin-bottom:20px;
  padding-bottom:17px;
  border-bottom:1px dashed var(--color-border);
}

.help-dispatch-head>.mono{
  color:var(--color-muted);
  font-size:11px;
  font-weight:800;
  letter-spacing:.12em;
}

.help-route-list{
  display:grid;
  gap:10px;
}

.help-route-list a{
  position:relative;
  display:flex;
  align-items:center;
  gap:15px;
  min-width:0;
  min-height:62px;
  padding:10px 14px;
  border:1px solid transparent;
  border-radius:var(--radius-md);
  transition:background-color var(--transition-fast),border-color var(--transition-fast),transform var(--transition-fast);
}

.help-route-list a:hover{
  border-color:var(--color-border);
  background:var(--color-surface-strong);
  transform:translateX(3px);
}

.help-route-mark{
  position:relative;
  z-index:1;
  width:9px;
  height:9px;
  flex:0 0 auto;
  border:2px solid var(--color-text);
  border-radius:50%;
  background:var(--color-surface);
}

.help-route-list a>span:last-child{
  display:grid;
  min-width:0;
}

.help-route-list strong{
  font-family:var(--font-display);
  font-size:15px;
  font-weight:850;
}

.help-route-list small{
  overflow-wrap:anywhere;
  color:var(--color-muted);
  font-size:12px;
}

.help-content{
  padding-top:46px;
}

.help-content>.toc-tabs{
  margin-bottom:28px;
}

.help-first-check{
  margin-bottom:12px;
}

.help-category{
  border-bottom:1px dashed var(--color-border);
}

.help-category:last-of-type{
  border-bottom:0;
}

.help-category-head{
  display:grid;
  grid-template-columns:minmax(0,.76fr) minmax(280px,.54fr);
  align-items:end;
  gap:42px;
  margin-bottom:30px;
}

.help-category-head h2{
  margin-top:12px;
  margin-bottom:0;
}

.help-category-head>p{
  margin-bottom:5px;
  color:var(--color-muted);
}

.help-category .faq-list{
  grid-template-columns:repeat(2,minmax(0,1fr));
  align-items:start;
}

.help-category .faq-item{
  min-width:0;
}

.help-category .faq-answer{
  line-height:1.85;
}

.help-escalation{
  display:grid;
  grid-template-columns:minmax(0,1fr) auto;
  align-items:center;
  gap:34px;
  margin-top:66px;
  padding:34px;
  border-radius:var(--radius-card);
  background:var(--color-text);
  color:var(--color-surface);
  box-shadow:var(--shadow-lift);
}

.help-escalation .mono{
  color:var(--color-border);
  font-size:11px;
  font-weight:800;
  letter-spacing:.13em;
}

.help-escalation h2{
  margin-top:8px;
  margin-bottom:8px;
  color:var(--color-surface);
  font-size:32px;
}

.help-escalation p{
  max-width:55em;
  margin-bottom:0;
  color:var(--color-border);
}

.help-escalation-link{
  border-color:var(--color-surface);
  color:var(--color-surface);
}

.help-escalation-link:hover{
  background:var(--color-surface-strong);
  color:var(--color-text);
}

@media (max-width:900px){
  .help-hero-grid{
    grid-template-columns:1fr;
    gap:34px;
  }

  .help-dispatch{
    max-width:none;
  }

  .help-category-head{
    grid-template-columns:1fr;
    gap:12px;
  }

  .help-category-head>p{
    max-width:48em;
  }

  .help-escalation{
    grid-template-columns:1fr;
  }
}

@media (max-width:768px){
  .help-hero{
    padding-top:42px;
    padding-bottom:52px;
  }

  .help-content{
    padding-top:30px;
  }

  .help-category .faq-list{
    grid-template-columns:1fr;
  }

  .help-escalation{
    margin-top:48px;
    padding:26px;
  }

  .help-escalation h2{
    font-size:28px;
  }
}

@media (max-width:640px){
  .help-hero-grid{
    gap:24px;
  }

  .help-dispatch{
    padding:18px;
  }

  .help-dispatch::before{
    left:34px;
  }

  .help-dispatch-head{
    align-items:flex-start;
    flex-direction:column;
  }

  .help-route-list a{
    padding-inline:10px;
  }

  .help-category{
    padding-top:56px;
    padding-bottom:56px;
  }

  .help-escalation{
    padding:22px;
  }

  .help-escalation .button-row,
  .help-escalation .button-row .btn{
    width:100%;
  }
}

@media (prefers-reduced-motion:reduce){
  .help-route-list a{
    transition:none;
  }

  .help-route-list a:hover{
    transform:none;
  }
}